PRIVACY POLICY
CUSTOMER CARE
At The Gold Palace Jewellers, your satisfaction is our priority. We are here to support you with detailed guidance on shipping, packaging, and any special requests you may have. Whether it’s understanding delivery timelines or seeking assistance with a purchase, our dedicated customer care team is always ready to help.
We also offer professional repair services for all our jewelry pieces. For issues stemming from manufacturing defects, repairs are free of charge. For other cases, we provide repair services at a reasonable cost, ensuring your jewelry stays as stunning as the day you bought it.
Let us assist you in every step of your journey with The Gold Palace Jewellers.
PRIVACY & SAFETY
At The Gold Palace Jewellers, we value your trust as much as we cherish our tradition of excellence. Your privacy and the security of your personal information are our top priorities. Any personal data shared with us during your shopping experience is handled with the utmost care and confidentiality.
We use your information solely for the purposes of improving your experience, processing orders, and ensuring seamless communication. Under no circumstances do we share your personal data with third parties, except where required by law or with your explicit consent.
We are committed to maintaining a secure shopping environment. Our website and payment gateways are protected with advanced encryption to safeguard your sensitive details, ensuring that you can shop with confidence.
In case of any concerns about your purchase, or if you’ve changed your mind, we offer a simple and transparent refund or exchange policy. Our goal is to build trust through fair policies and exceptional customer service, making sure that your experience with us is as precious as the jewellery you choose.
Your trust is the foundation of our relationship, and we take every measure to uphold it with the highest standards of privacy and safety.
PAYMENT METHODS
Credit / Debit Cards
Offline Payments